1. Order Letter
An order letter is usually written to assign orders or place order of goods. The letter is written in a very precise and specific manner. Order letters are quite common and are written on daily basis. The language of the letter however is formal and everything is written in a standard format. If you need to write an order letter, you can have a look at the below mentioned sample and get an idea about how to write it.
Order Letter Example
2. Complaint Letter
A letter of complaint, or complaint letter, is normally written to deal with a problem situation when other attempts (i.e. phone contacts, e-mails, etc.) have failed to rectify the situation. The complaint letter formalizes a problem situation by putting it into writing and is usually the last resort to try to get a situation resolved.
Complaint Letter Example
3. Example Complaining Letter
CV Indah Pertmata 75
Jl. Muara Kerang
Irian Jaya, Jaya Pura 20001
Dear Sir,
We are very sorry that the shipment of goods No. 34P that you received on Nov 11, 2016 was defective. We understand your disappointment and appreciate the inconvenience this must have caused your organization and the logistics problems that ensued.
There is no question that the product we shipped did not meet the very high standards our customers have come to expect and should continue to demand.
In our effort to improve the overall quality of our products, we used a new composite material for your order. We have since returned to the original recipe and can assure you that we are in the process of completing more thorough testing and development.
I can promise you that the highest quality standards will be met in the future because protecting our reputation for delivering the best product on the market is a key priority for us. Again, I apologize for our mistake and regret any inconvenience caused as a result.
We have already brought in additional staff to expedite the production of a replacement order and guarantee its delivery by the end of this week. We have also asked our shippers to pick up the defective product prior to delivery of the new shipment, in order to free up your warehouse space.
We look forward to continuing the mutually beneficial relationship that our two companies have shared over the last two years.
If there is anything else that we can do to minimize your inconvenience in regard to this matter, please don't hesitate to contact us.
Sincerely,
PT. Binaman
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